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Scenario: You have just started working for a new IT firm. A client has asked for someone to stop by and fix his slow network issue. Your manager tells you the problem is related to the substantial number of hubs on the network. You ask why the hubs have not been replaced with switches to fix the issue. The manager tells you to not talk with the client about fixing the issue. You will only go to the client, reboot the hubs, wait for the network to come back up, and return to the office. Your manager states he is aware of how to fix the problem, but not upgrading the hubs is worth 3 or 4 hours of billable time each week. While you are at the client’s site, the IT director corners you and wants to know why the network keeps going down and how to fix the issue.
What do you say to the director about calling your manager and speaking with him ethically?
Have you violated any code of ethics by not telling the director how to fix the network issue? Explain.
Is it ethical for your manager to keep billing the client each week for the same problem while knowing the solution?
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