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Carefully read and address each critical element as written, using detailed and informative analysis that conveys critical thinking. The four critical elements are aligned to the workplace technical competency within the HR knowledge domain.
Specifically, the following critical elements must be addressed:
Diversity and Inclusion: Explain differences within the workplace and describe appropriate strategies for managing a diverse workforce.
Risk Management: Determine appropriate proactive HR activities and policies for mitigating risk and explain how these strategies can be used within the organization.
Corporate Social Responsibility: Describe HR’s role in creating a culture of social responsibility within the organization and the organization’s community.
HR in the Global Context: Determine appropriate strategies for properly preparing employees for an expatriate assignment and explain how these approaches ensure ongoing engagement.
Assume the role of a human resources director at a U.S.-based call center that is currently based in the Midwest. The organization plans to expand their call center locations in the states of South Carolina and Tennessee and the country of India and needs to hire 100 employees. Your organization has been primarily hiring “local” talent, many of whom have been relatives of current employees.
However, as the organization looks to expand, there is a need to address new issues in diversity and inclusion, assess risks that may occur because of expansion, define the organization’s role to communities in new states and abroad, and consider if current members of human resources or senior leaders might need overseas assignments in order to get the India location staffed and operating. As the human resources director, you will create a strategic HR plan that addresses goals related to your organization’s growth. The plan should have an influence across the organization to be successful.
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