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READING ASSIGNMENT
Quality Management (Knowles) Chapter 6 and 10
EFQM. (n.d.). The EFQM Excellence model. Retrieved from https://www.itqm.ch/uploads/files/EFQM%20Brochures/ITQM_EFQM_MODEL%202020_BROCHURE_EN.pdf
Learning Journal
In the learning journal, you should record your activities, and record problems you may have encountered, as well as your notes and thoughts about the material. In addition, you should consider the following questions for reflection:
In your organization, how can you contribute to the quality of delivery? Which skills or behaviors can you develop individually to improve collective excellence?
Please answer these questions in 300 words or more. Your answer should reflect your personal experience and should be thoughtful and introspective.
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