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Delivering Feedback and Goal Setting
[WLOs: 1, 2, 3] [CLOs: 1, 3, 4, 5]
Prior to beginning work on this assignment, read Chapter 3 in Leadership for Today and the Future and listen to the podcast in which Brené Brown interviews Charles Feltman, Brené With Charles Feltman on Trust: Building, Maintaining, and Restoring ItLinks to an external site., and review How to Write SMART GoalsLinks to an external site..
Scenario: For this assignment, you are to assume the role of the newly appointed Director of Business Development at a tech company and will lead a cross-functional team. You have been in this role for 6 months and it is time for performance reviews. Monica Rose is an Account Manager on your team. Monica has been in her current role for the past 5 years. Previous performance appraisals have shown that she meets expectations in managing her workload and has great relationships with clients and her colleagues. However, since you started your role you have received several complaints from her colleagues. One of the complaints is that Monica is not meeting deadlines and she reported it is due to the heavy workload and lack of adequate support. Like many organizations, your department has been impacted by the Great Resignation and your department is short two Account Managers.
During your one-to-one sessions with Monica, she reports that she is doing fine and does not express any concerns regarding needing support or deadline extensions. However, you have noticed that Monica is late to team Zoom meetings and that her Teams’ account shows her offline. When you address this with Monica, she reports that at times she experiences internet connectivity issues.
Based on the scenario presented, how would you as a leader address the current situation? You have the opportunity to further develop your employee. Discuss what steps you would take to build trust and empower the employee to improve their performance. Next, you will develop a performance improvement plan that contains three goals for this situation. Finally, explain your plan for following up with the employee.
To address the situation, in two to three double-spaced pages,
Describe how you plan to build trust and empower your employee.
Develop a performance improvement plan that contains three SMART goals directly related to the situation addressed in the case study.
Present your plan for following up with the employee.
Share how you would address any resistance from the employee during the feedback session.
The Delivering Feedback and Goal Setting paper
Must be two to three double-spaced pages in length (not including title and references [pages or slides]) and formatted according to APA StyleLinks to an external site. as outlined in the Writing Center’s APA Formatting for Microsoft WordLinks to an external site. resource.
Must include a separate title page with the following:
Title of paper in bold font
Space should appear between the title and the rest of the information on the title page.
Student’s name
Name of institution (The University of Arizona Global Campus)
Course name and number
Instructor’s name
Due date
Must include an introduction and conclusion paragraph. Your introduction paragraph needs to end with a clear thesis statement that indicates the purpose of your paper.
For assistance on writing Introductions & ConclusionsLinks to an external site. and Writing a Thesis StatementLinks to an external site., refer to the Writing Center resources.
Must use at least 4 scholarly sources in addition to the course text.
The Scholarly, Peer-Reviewed, and Other Credible SourcesLinks to an external site. table offers additional guidance on appropriate source types. If you have questions about whether a specific source is appropriate for this assignment, please contact your instructor. Your instructor has the final say about the appropriateness of a specific source.
Must document any information used from sources in APA Style as outlined in the Writing Center’s APA: Citing Within Your PaperLinks to an external site. guide.
Must include a separate references page that is formatted according to APA Style as outlined in the Writing Center. See the APA: Formatting Your References ListLinks to an external site. resource in the Writing Center for specifications.
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