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This is my synopses :
Introduction and Background
Currently
the venue is open from 8am until 2am on Thursday, Friday, Saturday and Sunday
and Monday, Tuesday, and Wednesday from 8am-11:30pm. The bar is open from
9am-11:30pm every day.
We are
proposing to change the opening hours of the venue to be 24 hours, 7 days a
week. Analysis from our operating system, sentinel, indicates that there is an
opportunity to increase our revenue by extending our opening hours as our Visitor
Time Play (VTP) just before closing is strong and it will give us an
opportunity to improve our local market share. The bar will be open from
9am-12am as daily cash checks need to be performed. I propose to apply for a Bingo
licence and Sky TV and to operate the venue as an entertainment centre.
Outline of Challenge or Opportunity
Due to
the increase in trading hours additional staff will be recruited and existing
staff will work across the new trading times as per Proposed Rota (see page 4). There will be reduction in contracted hours as currently contracted
hours are hard to exceed with new planning opening times, i.e. a reduction in
will more than offset the additional hours. Bar trade will increase by potentially
75% as currently the average bar, snooker and pool take is 3K; pre Covid the take
was 12K, although this was when Sky TV was installed.
Aims and Objectives
Increase profit and revenue,
Apply for a Bingo licence,
Introduce a new product and layout of the machine.
Venue refurbishment- separate gaming area AGC & Bar with Snooker
& Pool and Sky TV
Installation of Sky TV
Installation of Admiral branded signage
Follow the structured marketing campaign for acquired venues,
which includes a £2500 Giveaway, Admiral branded artwork (POS) and distribution
leaflets
Recruitment: currently not required, however, there may be a need
Communication: staff briefings and feedback reviews
Training on Bingo, use of new equipment and campaign knowledge.
Identification of potential
stakeholders to be involved in consultation.
·
HR -SB
·
Payroll- PH
·
ROM- JW
·
Project Manager- SB2
·
Venue Manager – JB
Analysis of costs and commercial
context
· Possible increased income through longer trading
hours, not asking customers to leave at closing time and going to competitors,
·
·
A chance to gain new customers –
footfall,
·
Opportunity to recruit new staff,
·
Opportunity to gain market share,
·
Increased operational costs except
power, light and heat,
· No redundancies,
· By reducing contracted hours and open 24/7 with new
shift pattern cost wages cost will change from average 550h per week to 470h/pw,
Legislative requirements explained
and adhered to
Apply for entertainment licence:
Bingo, Sky TV
Review current Premises Licence in to the sale of alcohol
Employment Law: eg Working Time Direct – Night Working
H&S legislation
Gambling Legislation
Evidence of effective research
Analysis
of machine performance per room, pool, snooker and bar income and footfall (using
Tablue/VTP/ Customer headcount/ Customer sign ups)
Current Structure:
Due to
the increase in trading hours additional staff in the future may need to be
recruited and existing staff will work across the new trading times as below.
There will be reduction in contracted hours as currently contracted hours are
hard to exceed with new planning opening times.
Recruitment
– venue is fully resourced and there is no need of additional recruitment.
Current Rota
VM @ 40 hours
AVM @ 40 hours
1x Supervisor @ 40hours
1x supervisor @16hours
3 x relief supervisors @ 37.5 hours
2 x relief supervisor @ 40 hours
4x CSA/bar @ 37.5h
1x CSA/ cleaner @ 24 hours
Copy of
mock rota for example of shift patterns.
AVM and
relief supervisor will work opposite shifts to Venue Manager with a 30 minute
handover period.
There is no handover period for customer
service assistant shifts.
Proposed
Rota
J @ 40h
VM/ bar
R@ 40h
AVM/ bar
S @48h
supervisor/ bar – change contract to 40h/5days.
A @16h
supervisor/ bar
B@ 45h
Relief sup/ bar- change contract o 37h/5 days
N@40h
Relief sup/ bar(night)
J @ 30h
Relief sup/ bar-change contract to 37h/5days
A @ 40h
Relief sup (night)
K @ 48h
CSA/ bar- change contract to 37h/5days
R @48
CSA/ bar- change contract to 37h/5days
G@45
CSA/ bar- change contract to 37h/5days
R@ 48h
CSA/bar -change contract to 37.5h/5days
C@ 24h
CSA/ Cleaner
Justified recommendations for implementation.
The venue will be open 24h/ 7 days a week.
The venue
is full covered, and no recruitment need to be arranged due to staffing levels
and high volume of hours within the current contracts (due to TUPE). All staff
members with contracted hours over 40h will be consulted to reduce contracted
hours.
Venue
Managers and AVM to work 3 Saturday’s out of 4, 1 Sunday out of 4 and a minimum
of 1 evening shift a week and 1 night shift per Quarter.
Venue
Managers to hold the cash float whilst on shift.
Proposed timeframes for
implementation
1-2s month Apply
for entertainment licence: Bingo, Sky TV
, Review current Premises Licence in to the sale of alcohol
2- 3 month consult with employees to change they
contract signed night risk assessment
4- months change of Admiral brand signage and Introduce a new
product and layout of the machine.
6-7months-Start campagna £2500 Giveaway, Admiral branded artwork (POS)
and distribution leaflets
7-8month -introduce new product
8-12months -Venue refurbishment- separate gaming area AGC &
Bar with Snooker & Pool and Sky TV
Installation of Sky TV
12-18months review cost of renting SKY TV, cost of using
additional security or extra 1 staff
18-24months review cost of wages, income of bar and pool &
snooker area.
Signed: ……
…… ………………………………………………..
Date: …………………………………………………………..
Mandatory Content that should be
presented in the project and presentation is below. This should be incorporated in the synopsis.
Business,
Technology, Diversity
Business
–
K –
Understand the vision of the business, its competitive position and own role
and responsibility in the delivery of business objectives.
K –
Understand the market in which the business operates and how these impact on
the products / services it offers.
B –
Demonstrate personal responsibility for the strategic direction and objectives
for own area of the business.
Technology
–
K –
Understand the technology requirements of the business and how to manage them
to achieve effective and efficient retail operations and service; identify
commonly used and emerging technology in the retail industry and identify its
current and potential impact on the business
S –
Ensure technology is sourced, located, available, maintained and secured in
line with business needs; oversee the use of technology in line with business
policy, identify and make recommendations for improvement
Diversity
–
K – Understand how local demographics impact
on business, customers, staff, and products and how this impacts the business
policies on diversity and equal opportunities
S –
Ensure technology is sourced, located, available, maintained and secured in
line with business needs; oversee the use of technology in line with business
policy, identify and make recommendations for improvement
B –
Instil values which embrace the benefits of working in a culturally diverse
environment
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