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Separating the people from the problem does not mean ignoring people problems. How can you Build a working relationship (preferably before you need one). Very important when dealing with disagreement. You cannot attain this by making concessions or by ignoring disagreements. Appeasement does not usually work. If you make a concession for this reason, do not assume you have been “nicer” and assume it is “their turn” to concede. Show how your concession was free or wasted (give examples). How can this work without giving everything away, or assuming that the other side will be just as yielding as you?- comment on others post.
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