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resources
Balik, B., Conway, J., Zipperer, L., & Watson J. (2011) Achieving an Exceptional Patient and Family Experience of Inpatient Hospital Care. IHI Innovation Series white paper. Cambridge, Massachusetts: Institute for Healthcare Improvement. http://www.ihi.org/resources/Pages/IHIWhitePapers/AchievingExceptionalPatientFamilyExperienceInpatientHospitalCareWhitePaper.aspxLinks to an external site.
Berwick, D. (2002). Escape fire: Lessons for the future of health care. New York: The Commonwealth Fund. Pages 29-end. https://www.commonwealthfund.org/sites/default/files/documents/___media_files_publications_other_2002_nov_escape_fire__lessons_for_the_future_of_health_care_berwick_escapefire_563_pdf.pdfLinks to an external site.
Herrin, J., Harris, K.G., Kenward, K., Hines, S., Joshi, M.S., & Frosch, D.L. (2016). Patient and family engagement: A survey of US hospital practices. British Medical Journal Quality and Safety, 25, 182-189. PMID: 26082560 PMCID: PMC4789699 DOI: 10.1136/bmjqs-2015-004006 https://0-pubmed-ncbi-nlm-nih-gov.libus.csd.mu.edu/26082560/26082560/
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How was the patient and family involved in the Vanderbilt case, before, during, and after the event?
Based on your readings, from a patient centered care perspective (not newspaper accounts), what are suggestions for improvement?
What is a proper patient disclosure in this case?
Do you think that better patient family engagement and patient disclosure could have prevented subsequent regulatory and legal issues? Why?
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