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Purpose: The assignment uses a case study to apply root cause analysis to identify the cause of issues and problems. Using root cause analysis, students will practice assessing and analyzing process methodology improvements in the context of healthcare operations.
Instructions: Read the case study titled “The Unfortunate Admission” Download “The Unfortunate Admission”by Baum et al. (2008). Analyze the case study by completing the following areas:
Case Study Introduction: Provide a summary of the case by introducing the main characters and what this assignment will address.
Errors: Identify and discuss the errors that occurred in the case study.
Root Cause Analysis: Use a Root Cause Analysis tool to identify the major causes of the errors.
Recommendations & Action Plan: Think of yourself as the COO of the hospital addressed in the case study. For the errors and issues you discussed, provide recommendations with an action plan on how the hospital can correct the problems.
Information to Know Before Getting Started
🔎5 Root Cause Analysis Tools for More Effective Problem-SolvingLinks to an external site. (choose one of the tools to assist in conducting the root cause analysis)
🔎Cause and Effect AnalysisLinks to an external site. (read this article for additional tools)
📝Recommendations & Action Plan
The recommendations should be realistic
The action plan should address the following:
What will need to take place?
Who would oversee implementing the recommendation (s)
The timeline for implementation
Resources (tangible or intangible) needed to be implemented
📓KEY WORD DEFINITIONS
Root Cause Analysis – a process for identifying and correcting the major issues causing problems.
Pareto charts – a graphic representation of the most “vital few” issues that exist in a process in a ranked order to show relative priorities.
📝📚Resources
GrammarlyLinks to an external site.
APA 7th edition Style Resource CenterLinks to an external site.
💡To complete this research assignment, conduct the following:
Read the case study thoroughly, address the case analysis key areas (1-4) and submit in a Word Document in Canvas, using APA 7th edition format, an introduction, and conclusion paragraph, with a minimum of six academic sources used.
Length requirement: at minimum 500 words, 3 to 4 pages, not including the title page or reference list.
TURNITIN-plagiarism check. The target percentage is 15% or less. You have two submission opportunities. In the first draft submission, use it to make needed corrections to the content. The reference list must not be included with your first draft submission. When revisions are provided, have the second and final submission reference list.
Review the Criteria for Success rubric.
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