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Our course objectives (outcomes) for this semester include:
Develop more effective verbal and nonverbal communication skills for the workplace while strengthening active listening techniques.
Improve overall business etiquette skills and business writing processes. Understand and improve intercultural communication.
Understand the communication process and the importance of collaboration in the workplace.
Below are three questions based on these objectives from material we covered during our four class sessions. Please answer the 3 questions and answer in five (5) to six (6) sentences a short response (50 pts each question, 150 total).
We spoke of becoming a competent communicator in the workplace through the analysis of the communication process.
1. Define this process along with the barriers for achieving your communication purpose. (Overview from my professor – The speaker effectively addressed common challenges in remote communication and provided clear strategies for overcoming them. However, they struggled with maintaining a logical flow of ideas, lacked a concise summary in the conclusion, used filler words excessively, did not demonstrate active listening skills, and could benefit from a more structured approach in presenting challenges and solutions. Recommendations include creating a clear outline, summarizing key points, reducing filler words, engaging in active listening behaviors, and organizing the presentation with a structured approach for improved communication effectiveness).
2. We spoke during class about strengthening our listening skills and techniques for active listening. List three strategies for improving active listening along with an application within the workplace. ( My dominant listener preference is action, for which I scored a four. This preference values effectiveness, and there is always a need to ask questions to improve understanding. My high score is because I always seek to understand something by asking questions, and I am more comfortable when my questions are answered. It makes me more confident in doing a task because I have sought all the clarifications needed to ensure the completed task is appropriate).
3. As a competent communicator, intercultural communication skills are essential in our global workplace. What are strategies for improving your competence (appropriateness, effectiveness, and ethics)? List two strategies along with an application. (The below was my answer please use parts of my 4 suggestions to formulate the answer).
If a person visits China for business purposes, my suggestions for that person include the following:
1. Be polite and try to combine verbal and nonverbal cues, especially for messages involving sensitive topics.
2. Do not mind if participants in a meeting are silent for some time. Resist the urge to break the silence prematurely, as it may involve contemplation.
3. Do not openly criticize the individuals or their opinions; try to adopt an indirect approach to suggest what may appear objectionable.
4. Avoid sharing negative emotions about any idea or prospect in a formal setting as it may be seen as a sign of immaturity.
Please do not use AI, Chat GPT, google searches, or match words. Thank you!
Submit your Midterm as a Word document (.doc or .docx)
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