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For this assignment, you will focus on Stakeholder Lessons Learned. Note that the Lessons Learned process is a signficant part of every project and should always be held, and the results documented.
This assignment is a two-part submission to have you look at the Lessons Learned process, how important stakeholders are in this process, and to identify the value produced. Please review the Week 5 slides about Lessons Learned. We will review/discuss them further during our Week 5 meeting. Note the use in the slides of the terms “Plus” (something we did well and want to continue) and “Delta” (something that didn’t go so well and we’d like to change/improve)
Part 1:
Review this article Download this articleand select one of the projects (not the DIA, which you’ve obviously already worked on) to be the focus for this assignment. Note that the article identifies all of these projects as failures, so there should be a signficant amount of Lessons Learned that can be obtained from whichever project you select
Analyze the case and any additional supporting documentation you can find. Based on your analysis, assume you’re running a Lessons Learned session at the end of the project, and provide the following:
An Overview section regarding the case you’ve selected
Identify at least two (2) stakeholder-related issues with this project that would be discussed during the lessons learned session. For each of the issues that you identify, answer the following:
What was the primary issue with the Stakeholders that apparently caused this issue? Be specific when identifying the Stakeholder or the Stakeholder Group.
Was there a specific conflict issue that caused it? How did this conflict negatively impact the project?
What could have been done by the PM/sponsor to resolve this conflict?
Specific to each issue, what is your recommendation for future projects, so this type of issue doesn’t occur going forward (a Delta)?
We tend to focus on the negatives during lessons learned sessions. Based on your analysis of this project, what is one POSITIVE lesson learned (a Plus) from this project that you would recommend continuing to do going forward?
Part 2:
Specific to the DIA case that we’ve used in this course:
Select one (1) Stakeholder GROUP (not an individual) that you identified as part of your identification and analysis processes and indicate why you’ve selected them:
How will you implement lessons learned sessions for this group? For example, when will you hold the session(s)? How many sessions will you hold? Who will be invited? What do you see as the primary areas to focus on? Do you anticipate any conflict as part of the session? Feel free to include anything else you expect to occur in the planning or execution of this Lessons Learned session.
Since many of the DIA stakeholders will be included in future projects targeted at improvements, expansion, etc. at DIA, explain how you will use the outcomes from your Lessons Learned session to help improve future DIA projects using your selected Stakeholder group in particular.
I would recommend the following format for this assignment:
Part 1
Project Overview
Stakeholder Issues to be Discussed at Lessons Learned
LL #1
Primary Issue
Conflict?
Recommendation
LL #2
Primary Issue
Conflict?
Recommendation
Positive (Plus) LL from this project
Part 2 – Specific to the DIA case that was used throughout this course:
Stakeholder GROUP you’ve selected and why
How will you implement lessons learned sessions for this group?
How will you use the Lessons Learned results for future projects?
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