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Conflict is a normal process that can be constructive or destructive depending on how it is managed and resolved. Conflict occurs at all levels within an organization. The dynamic nature of health care offered by diverse health care providers caring for a diverse population may promote a higher level of conflict. A leader understands how to recognize conflict and engage in strategies for effective positive resolution. For this paper the following sections will be addressed
Define an area of conflict in current practice or a potential conflict situation you may face as an advanced practice leader including background evidence to demonstrate it is a problem
Identify potential or real barriers that create the conflict and how this particular conflict impacts quality outcomes and care including literature evidence that demonstrate it as a barrier to conflict resolution.
After reviewing the Thomas-Kilmann Instrument (TKI) categories from the lesson, identify, what you believe to be, your most common reaction mode to conflict and provide an example of how this reaction mode has been utilized in a conflict along with the outcome of the conflict. Address whether your reaction mode is assertive or cooperative in focus as demonstrated on the TKI model. Please note that you are not required to complete the TKI assessment.
Your reaction mode may not be the most appropriate and that is perfectly fine. It is important to be self-reflective in this assignment.
Identify the most appropriate reaction mode from the TKI model that should be utilized to promote resolution to this paper’s conflict topic. Why would this reaction mode be the most appropriate reaction to promote resolution? Give a brief example of how this reaction mode would support the conflict topic and promote resolution
Reflect on your learning about reaction modes to conflict during the process of writing this assignment. How you will apply this learning in your role as an advanced practice leader to resolve conflict.
Summary of key points
Four to six pages (not including title and reference page)
Scholarly literature is required
A minimum of three (3) scholarly literature references must be used.
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