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A. Create a needs assessment plan to analyze the organization’s training needs and recommend a training strategy by doing the following:
1. Explain how you would assess the organization’s training needs for the newly acquired floor agents.
2. Conduct a strengths, weaknesses, opportunities, and threats (SWOT) analysis of the company’s training needs for the floor agents by doing the following:
a. Identify one strength that is internal to the organization.
i. Explain how the strength affects training needs and outcomes for the floor agents.
b. Identify one weakness that is internal to the organization.
i. Explain how the weakness affects training needs and outcomes for the floor agents.
c. Identify one current opportunity that is external to the organization.
i. Explain how the opportunity affects training needs and outcomes for the floor agents.
d. Identify one current threat that is external to the organization.
i. Explain how the threat affects training needs and outcomes for the floor agents.
3. Describe how one learning theory would inform the development of the training program.
a. Identify two strategies from the chosen learning theory for shaping the learning outcomes of the training program.
4. Describe one legal obligation the employer in the scenario has for the training program, according to one of the following laws:
• Americans with Disabilities Act (ADA) of 1990
• Title VII of Civil Rights Act of 1964
• Age Discrimination in Employment Act 1967
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