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A car cleaning and detailing company recently received complaints from customers. the complaints
have increased significantly due to the poor service provided by the business. Staff turnover has
increased by 30% in the last 12 months and several employees have made WorkCover claims due
to injuries. The company is also facing civil legal proceedings from several clients for alleged
damage to their cars.
to. Describe the factors you would consider when identifying the company’s actual corporate culture.
business.
b. Describe two strategies the company could implement to develop its corporate culture.
C. Explain how the company’s Human Resources Manager could use performance management.
strategy to improve employee performance
d. Evaluate the impact of using sanction strategies to improve the motivation of entrepreneurs.
employees.
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